Delivery and Return

We are glad that you are interested in our company’s products! Therefore, pay attention to the terms of their manufacture and the terms of delivery, return.

Lady Schmuck jewellery pieces are handmade personally for you. The production time depends on the product format, the detailing complexity of the dressing, on average it takes about 2-4 weeks. If you need your order to be completed and shipped in a shorter time, please contact us before placing an order, we will try our best to ensure that you receive your beautiful accessories on time!

Delivery

  • The goods are delivered to the buyer by Swiss Post.
  • You can find out the approximate time of delivery to your country by adding the accessory to the shopping cart.
  • Despite the urgency of our order fulfilment and fast delivery services, sometimes there may be delays in deliveries that we cannot influence. Therefore, in order to be sure that your parcel will arrive on time, we recommend you to place your order not later than 1-2 months before your event!
  • In case of any problems, please contact us, we will try to help solve your question.
  • The price of the product doesn’t include the cost of delivery services. The cost of delivery is calculated separately when placing an order in the “Shopping Cart” section.
  • Please note that for international shipments, customs fees may be charged from the recipient, these payments are to be covered by the buyer separately! (There is an exception for Germany, please contact us for more details). The seller doesn’t have information about the tariffs of possible customs duties.

Terms of Return

  • Return or exchange of collectible jewelry (from the catalogue) purchased in Switzerland or Liechtenstein, is possible within 14 calendar days from the date of receipt of the product by the buyer.
  • International orders are non-refundable due to import taxes.
  • Only jewellery in a completely new, unused condition and in branded packaging is accepted. There is no refund for jewellery that has not passed the integrity check.
  • To return the product, the buyer must contact the company by e-mail to agree on the amount and return address.
  • The return shipment is paid by the buyer independently.
  • Payment for the returned product is transferred to the buyer in the same way it was paid to the seller within 1-3 working days from the date of acceptance of the returned product.
  • Bespoke orders are not subject to return and exchange.